Welcome to the Encompass support page! If you do not find what you are looking for, please email us: help@solv3d.com
Your Computing Environment
Encompass requires no special software or hardware, but we recommend the following to access it:
- 4 MB (or more) of RAM.
- 15 Mbps or faster internet connection.
- A web browser, such as Chrome 51 (or higher), Firefox 54 (or higher), Safari 10 (or higher) or Edge 14 (or higher).
- WebGL should be enabled in the browser. You can check to see if WebGL is enabled at the link here. Look for “This browser supports WebGL 2”.
Login Credentials
For all features except those for a View Only account, you will need a valid username and password. If you do not have one, contact your Encompass administrator.
Technical Support
Our English-speaking team provides you with technical help through email support during normal business hours (8 am to 5 pm Mountain Time, Monday to Friday, excluding Alberta statutory holidays) – email: help@solv3d.com
Training Videos
These videos will help you get the most out of Encompass. In many cases, we have sample projects and data for you to use as you watch the videos. The videos are sorted by user (license).
Videos For Collaborators, Standard Users, Project Admins, and Org Admins
Videos For Standard Users, Project Admins, and Org Admins
Videos For Project Admins and Org Admins
Technical Notes and Guides
To access our technical notes and guides, click here.
Release Notes
For Encompass release notes, click here.